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Transgender, Gender Diverse or Intersex Cultural Competency Training

Disclaimer: 

 

  • This training is provided to comply with California law, including Senate Bill 923 and guidance from the Department of Health Care Services (DHCS). It is designed to support inclusive, respectful care for all members, including transgender, gender-diverse, and intersex (TGI) individuals. 
  • IEHP acknowledges that federal policies may define gender differently; however, as a Medi-Cal managed care plan operating under California law, we are required to provide this training and promote equitable access to care for all members.

About the Training

The IEHP Transgender, Gender Diverse or Intersex (TGI) Cultural Competency Training is intended to provide evidence-based cultural competency and inclusive health care training to help support individuals who identify as transgender, gender diverse or intersex.  

 

This training course is required by California Senate Bill 923, California Department of Health Care Services (APL 24-017) and California Department of Managed Health Care (APL 24-018).  

By the end of this training, all IPAs, delegates, contractors and downstream subcontractors who are in direct contact with Members in the delivery of care or Member services can expect to learn about and be able to provide trans-inclusive health care. 

 

The training focuses on two modules, and learners must take both to complete the course. The course does not need to be completed in a single session. Use each module’s table of contents to resume or navigate to lessons as needed.  

 

 

Module 1: This module introduces and explores the unique experiences and identities of trans, nonbinary, and many more non-cis people by explaining common terms and definitions, identifying how historical exclusion affects present-day experiences, and how to be an ally through affirming practices. 

 

Module 2:  This module dives deeper and explores concepts of culturally competent care, what services are covered under Medi-Cal, and how we can better address the unique needs of specific sub-populations. 

Please start this training by reviewing the links below:

Additional Resources

 

*As of January 19, 2025, all citations and source links were verified and accessible. 

 

 

 

 

*We recommend opening file in: Mozilla Firefox, MS Edge, Chrome or MS Internet Explorer 

 

*You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. You can download a free copy by clicking here.